Terms of Service

These Terms of Service ("Terms") govern your use of the Dunrite Flooring website at dunriteflooring.ca and any services provided by Dunrite Flooring ("we," "us," or "our"), a flooring and tile installation company based in Barrie, Ontario. By accessing our website or engaging our services, you agree to these Terms.

1. Our Services

Dunrite Flooring provides professional flooring and tile installation services throughout Simcoe County, Ontario, including but not limited to:

• Tile installation (floors, showers, walls, and custom layouts)

• Laminate flooring installation

• Vinyl plank and luxury vinyl tile installation

• Subfloor preparation, leveling, and repair

• Kitchen backsplashes and decorative feature walls

All services are subject to a separate written agreement, quote, or work order agreed upon between you and Dunrite Flooring before work begins.

2. Quotes & Estimates

• Free Estimates: Quotes and estimates provided through our website or by phone are free of charge and are not a binding contract.

• Quote Validity: Quotes are valid for 30 days from the date issued, unless otherwise stated. Material prices, availability, and project scope may affect the final price.

• Scope Changes: If the scope of work changes after a quote is accepted (e.g., unforeseen subfloor issues, additional area, or material changes), we will discuss and agree on any price adjustments with you before proceeding.

• No Work Without Agreement: We will not begin any work until a quote or work order has been agreed upon by both parties.

3. Payment Terms

• Deposits: Depending on the size and nature of the project, a deposit may be required before work begins. Deposit amounts will be clearly outlined in your written quote or work order.

• Final Payment: Final payment is due upon completion of the work, unless otherwise agreed in writing.

• Accepted Methods: We accept cash, e-Transfer, and other payment methods as agreed upon at the time of booking.

• Late Payments: Invoices not paid within 14 days of the due date may be subject to interest or late fees, as permitted under Ontario law.

4. Scheduling & Cancellations

• Scheduling: Project start dates are scheduled based on mutual availability and are subject to change due to weather, material delays, or other factors beyond our control.

• Customer Cancellations: If you need to cancel or reschedule, please notify us as soon as possible. Cancellations made with less than 48 hours notice may result in forfeiture of any deposit paid.

• Our Right to Reschedule: We reserve the right to reschedule work due to unforeseen circumstances (e.g., illness, material delays, emergencies). We will notify you promptly and work to find the earliest available alternative date.

5. Customer Responsibilities

To ensure a smooth installation, you agree to:

• Provide safe and reasonable access to the work area on the scheduled date

• Remove furniture, personal belongings, and existing floor coverings unless removal is specifically included in your written quote

• Ensure the site is in a safe, clean, and suitable condition for work to begin

• Promptly communicate any concerns or changes to the agreed scope of work

• Provide accurate information about the property and project requirements when requesting a quote

6. Workmanship Warranty

• Warranty Coverage: We stand behind the quality of our work. Dunrite Flooring provides a workmanship warranty on all completed installations. Warranty terms will be specified in your written quote or project agreement.

• What Is Covered: The warranty covers defects in installation workmanship (e.g., tiles lifting, grout failures, or improper alignment caused by our work).

• What Is Not Covered: The warranty does not cover damage caused by misuse, improper maintenance, water damage beyond normal conditions, structural issues with the property, or defects in materials supplied by the customer.

• Material Warranties: Manufacturer warranties on flooring materials are separate from our workmanship warranty. We will help direct you to the appropriate manufacturer if a material defect occurs.

7. Limitation of Liability

To the fullest extent permitted by Ontario law:

• Dunrite Flooring's total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific project giving rise to the claim.

• We are not liable for indirect, incidental, or consequential damages, including loss of use, loss of income, or damage to personal property not caused directly by our negligence.

• We are not responsible for pre-existing conditions at the property (e.g., water damage, structural defects, or inadequate subfloors) that are not disclosed to us before work begins.

8. Website Use

• Permitted Use: You may use our website for lawful purposes only, including learning about our services and submitting quote requests.

• No Warranties on Website Content: While we strive to keep our website accurate and up to date, we make no guarantees about the completeness or accuracy of any information on the site.

• Intellectual Property: All content on this website — including text, images, logos, and design — is owned by or licensed to Dunrite Flooring. You may not reproduce or distribute any content without our written permission.

9. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising out of these Terms or our services shall be subject to the exclusive jurisdiction of the courts of Ontario.

10. Changes to These Terms

We reserve the right to update these Terms at any time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our website or services after any changes constitutes your acceptance of the updated Terms.

11. Contact Us

If you have any questions about these Terms of Service, please contact us: